Frequently Asked Questions (FAQ)
Q1: Do you accept customization for designs and logos?
Yes, we support both OEM and ODM services. We can completely customize garments, sizes, colors, and print or embroider your logos based on your design files and requirements.
Q2: What certifications do you hold?
We have successfully passed certifications from Bureau Veritas (BV) and SGS, ensuring that our factories and production lines meet high international standards for quality and safety.
Q3: Can I get a sample before placing a bulk order?
Yes, we provide sample creation services so you can evaluate the fabric, fit, craftsmanship, and overall print quality before moving to full-scale production.
Q4: How does Trade Assurance protect my order?
Trade Assurance provides comprehensive safeguards to cover your transactions. It guarantees that your payments are secure and ensures that your orders are shipped on time and meet the required product quality specifications.
Q5: What is your average production lead time?
Lead times vary depending on the product type, quantity, and order specifications. Typically, sample orders take 7 to 10 days, while bulk orders range from 15 to 30 days.
Q6: How do you guarantee the quality of the clothing?
We implement a strict multi-step quality control system. Our team conducts raw material checks, in-line visual audits during assembly, and final pre-shipment inspections to guarantee top-tier product quality.
NovaFair Fashion
